TagAudit

Refunds & Cancellation

Last updated 5 August 2026 · Part of our Terms of Service

One-off purchases

Everything we sell today is a one-off purchase. You pay once, you get what you bought, and that is the end of it — nothing renews, there is no subscription, and there is nothing to cancel. Your report stays available to you in your account after purchase.

If you are a consumer in the EU or UK: your 14-day right of withdrawal

You have 14 days from the day of your purchase to withdraw from it, without giving any reason. In the EU this right comes from the Consumer Rights Directive (2011/83/EU); in the UK, from the Consumer Contracts Regulations 2013.

One honest thing to understand before you buy. A scan is delivered within minutes and a report cannot be un-read. The law allows a trader to ask you, at checkout, to expressly request that we begin straight away and to acknowledge that you lose this right once the service has been fully performed. It allows exactly that and only that: we cannot take the right away, and we cannot bury the request. Unless we put that to you plainly at checkout and you agreed, you keep the full 14 days — including after your report has been delivered. Fully performed means your report has been delivered — or, if your purchase includes a strategy call, that the call has also been held.

What this means in practice:

You withdraw before we have performed — for example, a consultation not yet held, or a scan that has not run: you get a full refund, without undue delay and no later than 14 days after you tell us, by the same means of payment, at no fee.
You withdraw after we started but before we finished: we may keep an amount proportionate to what was actually performed and refund the rest, and we will show you that calculation rather than simply asserting a number. The clearest example: you bought a purchase that includes a strategy call, the report has been delivered but the call has not been held — we keep an amount reflecting the delivered report and refund the rest.
The service has been fully performed and you gave the express request and acknowledgment at checkout: the statutory right has ended. The goodwill section below still applies.
If checkout did not ask you for that express request and acknowledgment, you keep the full 14-day right even after delivery, and we refund in full.

How to withdraw. Tell us by an unequivocal statement within the 14 days — an email to support@analyticsdom.com saying you are withdrawing is enough. You may use the model form below, but you do not have to. The deadline is met if you send your withdrawal before the period expires. We will acknowledge it promptly and pass it to Paddle, who handle the refund.

Model withdrawal form. (Complete and return this only if you wish to withdraw.)

To Edwin OÜ, Jüri tee 18f, Karla küla, Rae vald, Harjumaa 75326, Estonia,

support@analyticsdom.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract

for the provision of the following service: TagAudit ______ (state which

purchase)

Ordered on (*): ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.

This is a statutory right and it sits on top of everything else on this page. Where anything here appears to give you less than the law does, the law wins.

Beyond the statutory right

If something went genuinely wrong — a scan that failed and could not be re-run, a charge you did not expect, a report that never arrived — write to us. Paddle handles returns as our merchant of record, and we would rather refund a purchase than argue about one.

What we will not refund

Dissatisfaction with what a scan found. The report tells you what your tracking is doing; we cannot refund it for being accurate.
A report that was delivered as described, outside the statutory rights above.

Who to contact

For refunds and billing, Paddle is our merchant of record and handles returns: paddle.net. For anything about the service itself, support@analyticsdom.com.